Customer Survey

Quality

Quality of your products
1 (Not Satisfied)2345678910 (Satisfied)

How satisfied are you with responses regarding complaints/corrective action requests?
1 (Not Satisfied)2345678910 (Satisfied)

What is your company's latest quality rating for Silvex?
1 (Not Satisfied)2345678910 (Satisfied)

Delivery

Lead time of your orders
1 (Not Satisfied)2345678910 (Satisfied)

How many days lead time do you allocate for plating services?
1-34-78-14+

Sales/Customer Service

Courtesy
1 (Not Satisfied)2345678910 (Satisfied)

Responsiveness/Followthrough
1 (Not Satisfied)2345678910 (Satisfied)

Knowledge
1 (Not Satisfied)2345678910 (Satisfied)

How often would your company like a visit/meeting with Silvex?
WeeklyMonthlyQuarterlyYearly

Do you have a need for any of the following?

NADCAP Certified Finishes?
YesNo

General

In the next year, do you expect your plating requirements with Silvex to:
IncreaseStay the sameDecrease

Are there any additional services or finishes Silvex can assist you with?

What can Silvex do to bring in more work from your company in 2024?

What do you like most about working with Silvex?

What you like least about working with Silvex?